Refund policy

Return

Last updated: June 01, 2025

Thank you for shopping at mitrayaa.

The following terms are applicable for any products that You purchased with Us.

⚠️ Please note: An unboxing video of the product is required to process any replacement or return request.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to mitrayaa.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to mitrayaa, accessible from https://mitrayaa.com/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@mitrayaa.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Mitrayaa

Attn: Returns

RMA #

1st Floor, Tanganika Chamber, Prahlad Plot 1, Digvijay Main Road, Behind Swaminarayan Mandir,

Rajkot, Gujarat 360001, India

Contact: +91 75670 10572

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least ten (10) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our Refund and Returns Policy, please contact us at:

Contact: +91 75670 10572

Email: support@mitrayaa.com